Shipping policy

Shipping and Delivery

eaglepointgoods.shop is run by Mitchell James from Whangarei, at the top of New Zealand. This page explains how orders are prepared, how long delivery takes and what to do if something goes wrong.

Order processing: 1–3 business days

Orders are picked and packed on business days, Monday to Friday, excluding New Zealand public holidays. Your order is processed within 1–3 business days. Orders received after 2:00 p.m. New Zealand time, or at the weekend, start processing on the next business day.

Delivery estimate: up to 15 business days

Once dispatched, most orders arrive within 15 business days. Rural delivery, remote addresses and international destinations can take longer, and courier networks slow down around public holidays. The estimate is not a guaranteed date, but if your order is running late we will tell you.

Shipping cost is based on distance

Shipping is charged according to the delivery address and the distance the parcel travels, together with its size and weight. The exact charge is calculated at checkout and shown before you pay, so there is no surprise afterwards. Orders sent to more distant addresses cost more to ship than orders sent nearby.

Tracking

We email a dispatch confirmation with a tracking number as soon as the parcel leaves us. The first carrier scan can take up to 24 hours to appear. If tracking has not updated for five business days, get in touch and we will chase it.

Damaged or lost parcels

Damaged on arrival: contact us within 48 hours of delivery with photos and we replace or refund the item.
Not delivered: contact us within 7 days of the expected delivery date and we open a trace with the carrier.

Addresses

Please check the delivery address before you order. We can usually change it before dispatch — email us straight away. If a parcel is returned to us because the address was wrong or delivery was refused, we will contact you to arrange reshipment and any further shipping charge.