Contact Information

We handle every enquiry ourselves, so you reach a person who knows the products rather than a call centre.

Mitchell James

170 Kamo Road, Whau Valley, Northland, Whangarei 0112, New Zealand

• Email: service@eaglepointgoods.shop
• Phone: +64 22 300 5737

Response times

Emails are answered within one to two business days, Monday to Friday. Questions about an order that has already shipped are answered fastest when you include the order number and, if relevant, photographs of the item.

Returns and warranty questions

For a return, a damaged parcel or a fault, email service@eaglepointgoods.shop with your order number. Returns are handled under our Returns and Refunds page, and we will send return instructions before anything is shipped back to us.

Postal address

Mitchell James
170 Kamo Road, Whau Valley, Northland, Whangarei 0112, New Zealand

Business hours

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Orders placed outside those hours are processed on the next business day, within our 1–3 business day processing window.